Satisfaction guaranteed

100% satisfaction guarantee with Thermo-Soft

We believe in our products.
Thus, we are convinced that you will be fully satisfied with our Thermo-Soft visco Waterlily mattresses.

Therefore, we at Thermo-Soft offer a satisfaction guarantee: one-time exchange possible within 30 days (except custom-made products according to our terms and conditions).
If you’re not satisfied with a Thermo-Soft product, we will find a suitable product from our range that meets your expectations, because your satisfaction is important to us. The guarantee applies for mattresses, covers and pillows.

Why within 30 days? Because your body needs to adjust to the new sleeping comfort – the new mattress can lead to initial tensions, which usually resolve themselves after the first few weeks. This isn’t a sign of a bad mattress, but rather the result of a new sleeping position with corresponding support and relief of the body.

If you’d like to utilise the satisfaction guarantee, please click here.